After 40 Years, What Matters Is Experience

by BancTec on February 1, 2012

Business Process Outsourcing | BPO | Coley Clark cropped 150x150
Today’s post is from Coley Clark, BancTec’s chairman of the board and chief executive officer.

 

This year is a special one for BancTec as we celebrate our 40th anniversary and reflect on the experience we’ve gained on the way to becoming a leading provider of financial transaction automation and document management services.

Our company began in a time of technological transition. Innovations of the day included the digital watch, the hand-held scientific calculator, and Pong, the first commercially viable video game. They all arrived in 1972, just as BancTec started designing and manufacturing check-repair and related systems for the banking industry.

Though we claimed the name BancTec to highlight our technological expertise in banking, our company aggressively expanded to hardware as well as software solutions used in a wide range of industries. The experience we’ve gained managing payment processing and document processing has given us an in-depth understanding of a myriad of client businesses. Since 1999, we’ve offered our Intelligent BPO services, now our primary focus and fastest-growing business segment.

We all take pride in the fact that today BancTec serves clients in 50 countries and operates 19 BPO centers around the world, automating processes for Fortune 500 and mid-size companies. We’re successfully leveraging our proprietary IP and deep expertise to deliver focused solutions across the financial services, insurance, healthcare, utility, transportation and government sectors.

After 40 years, its employees are keeping BancTec on the leading edge of technology and electronically transforming businesses processes in the era of the Internet, the tablet computer and the smartphone. I see this anniversary less as a milestone and more as a reflection of our experience. While 40 years in business is worth celebrating, it’s our 40 years of experience that matters.

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