Michael Alfonsi describes Intelligent BPO, or iBPO, and walks viewers through the four steps of BancTec’s proven business process outsourcing methodology.
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BPO Centers of Excellence
BancTec’s Intelligent BPO (iBPO) does more than just outsource an ineffective process. BancTec uses its proven expertise to address the root causes of process inefficiency in a four-step methodology, detailed in the infographic below.
The approach includes four basic stages:
- Envision – BancTec offers process optimization consulting to thoroughly evaluate which financial and back-office processes will benefit most from outsourcing.
- Design – Redesigning processes is a daily project for BancTec engineers, but every client is different, and all decisions are based on industry best practices.
- Transition – The process is migrated carefully to a BancTec iBPO Center of Excellence. This can happen all at once or in stages, depending on the circumstances and desired outcome.
- Optimize – The final optimization stage is ongoing; BancTec continues to manage the process and make improvements.
By choosing the smarter way to outsource, companies realize lower costs, reduced risk, better service and improved intelligence.
BancTec offers Intelligent BPO to enhance a variety of financial transaction processes and document management processes across the healthcare, banking, insurance, manufacturing, government and utilities sectors.
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BancTec’s vice president of the Americas Operations, Terry Holash, will share his insights in a panel discussion titled “Outsourcing – The Bold and the Beautiful” tomorrow, Feb. 7, at the Capture 2012: Imaging to Archive conference in San Antonio.
Terry Holash, vice president, Americas Operations for BancTec
The panel will evaluate the business case for outsourcing, offshoring and insourcing data capture and related work processes. Holash will provide guidance for achieving the best results when outsourcing data capture and business processes such as invoice processing, mailroom automation and payments.
His insights stem from operating BancTec’s seven BPO Centers of Excellence located in the U.S. and using its proprietary Intelligent BPO, or iBPO, methodology that addresses the root cause of process inefficiencies.
The Institute of Financial Operations’ Capture 2012 event began on Sunday to explore emerging technology and best practices for the automation of document-driven applications.
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BancTec is expanding its Center of Excellence in Dallas to accommodate the growth of its BPO business.
The center has provided accounts payable processing and document management services, and now will offer remittance processing.
Maria Allen, BancTec executive
Maria Allen, senior vice president and president of the Americas for BancTec, said, “The expansion of the Dallas Center of Excellence will significantly improve BancTec’s geographic footprint in the U.S. and increase its capacity in the wholesale and retail remittance space. The Dallas center will help us provide even better service and deliver the most efficient receipt and processing of payments.”
BancTec’s four major remittance processing centers are located in Dallas, Chicago, Charlotte and Phoenix, with three additional satellite facilities in Columbus, Ga., Philadelphia, and the New York metropolitan area.
BancTec expects to hire approximately 50 new employees and contractors for the Dallas expansion.
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Outsourcing isn’t “offshoring” with BancTec. Our Centers of Excellence are located close to customers, giving them the sense of control and partnership they want from their BPO company.
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BancTec BPO does more than move work from one locale to another. BancTec uses its proven expertise to first analyze and optimize business processes, addressing the root causes of process inefficiency.
The approach is called Intelligent BPO, or iBPO. BancTec’s iBPO methodology includes four basic components, detailed in the infographic below.
Read more about The Intelligent BPO Process to find out how you can outsource the smarter way.
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BancTec recently announced we have increased our global presence with the expansion of our BPO facility in Noida, New Delhi. The expansion of the Indian center strengthens BancTec’s global network of 19 Centers of Excellence across Europe, APAC and the Americas.
Mark Fairchild, senior vice president and chief technology officer for BancTec, said expansion of the Indian BPO center will benefit BancTec clients worldwide:
The growth of our New Delhi facility will leverage BancTec’s operational and solution expertise to deliver the highest quality of service to our clients worldwide. It is our first BPO Center of Excellence based in India, and its continued development paves the way for a stronger global BPO presence.
With increased support, BancTec can deliver a more comprehensive range of scalable services using a mix of on-shore, near-shore and offshore locations to meet the price and performance requirements of clients.
The Indian operation is a wholly owned BancTec subsidiary. In addition to the expanded facility in New Delhi, we also have a partner site in Chennai for disaster recovery. We expect to employ more than 200 people at the Noida facility by the end of 2011.
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